With Thanksgiving comes football, and with football comes…well,
this year, maybe politics. While perhaps not as heated as in September and
October, the NFL player anthem protest controversy has not been completely
resolved. Before reading further, I’d like you to think about what underlies
this dispute. Have you thought about it? Once you have thought about it, be
honest—how many factors did you identify? My hypothesis is that most people would
identify one main cause, or maybe two at most. People might differ in
what cause they identify, but my point here is that it’s common to not think
very deeply about the diverse factors that contribute to any particular
conflict. Rather, the emphasis is typically on dispute resolution mechanisms.
There is a long history of this. New popes are elected
through a papal conclave. “Conclave” comes from the Latin cum clave which means “with key.” Following the death of Pope
Clement IV in 1268, cardinals met in Viterbo in central Italy to choose a
successor. But political infighting prevented an agreement for many months. As
the dispute dragged on, frustration with the lack of progress led city
officials to lock the cardinals in the Palazzo dei Papi di Viterbo (hence “with
key”), reduce their food rations, and even to remove the palazzo’s roof to
expose them to the weather. After 33 months, Gregory X was elected pope, and he
implemented rules for papal conclaves that included seclusion, food rations
reduced to a single meal after three days, further food reductions after eight
days, and the stoppage of any payments to them from the papal treasury during
the conclave.
Using their bully pulpits, U.S. political leaders have occasionally
tried similar strategies to force labor negotiators to reach agreements.
President Lyndon Johnson called labor and company negotiators from the steel
industry (1965) and copper industry (1968) to Washington, DC, and pressured
them to negotiate in the Executive Office Building until they reached
agreements. In 2016, Minnesota Governor Mark Dayton called negotiators from
Allina Health and the nurses union to the governor’s residence and asked them
to keep negotiating in that location until they settled their strike, which
they did. While these political leaders don’t have the legal authority to
sequester the negotiators cum clave,
and they were not deprived of food or a roof, the spirit of these tactics are
similar to the conclave pressures—increase the pressure on negotiators to
settle a dispute.
By itself, these pressures do nothing to address, or even
consider, the underlying factors leading or contributing to a particular
dispute. Rather, these tactics assume that the dispute is structural in nature—a
power struggle between groups with competing interests—and the solution is
increased pressure to compromise. Of course, there are many other options for
resolving disputes, including mediation, arbitration, rules, and legal
proceedings. Mediation is perhaps the only one that has a chance to address the
root causes of a dispute, and even in this case I assert that we need a greater
explicit attention on the root causes of a dispute.
Returning to the NFL players anthem protest, when the focus
is on rights (“is this legal?”) and consequences (“they should be fired or
suspended”), this implicitly reduces the dispute to its structural aspects—who
has the power to do what? But there many other layers. For example,
miscommunication has contributed to the dispute, as when one of the team owners
said “We can’t have the inmates running the prison,” and then issued a
statement saying that this was not what he meant. There are also diverse
cognitive aspects, including cultural differences that shape people’s
judgements, interpretations, and priorities, often magnified by emotional
reactions. It’s not just one thing, and how to best or fully resolve a dispute
requires tailoring dispute resolution processes to these underlying causes.
So if you find yourself in a conflict on Thanksgiving as
relatives with clashing political views gather, or on any other day in myriad
other situations, pay more attention to the multiple contributing causes to a
dispute before either escalating or jumping to a dispute resolution
intervention. And watch this space for more about these issues because I'm working with Alex Colvin (Cornell) and Dionne Pohler (Toronto) to address the frequent oversimplification of, if not lack
of attention to, the roots of conflict. Happy Thanksgiving.
[Updates: a February 2019 posting on the sources of conflict, and a February 2020 posting on managing conflict at its sources]
[Updates: a February 2019 posting on the sources of conflict, and a February 2020 posting on managing conflict at its sources]
Further reading: For an early view of our research on the causes of conflict, see our conference paper "Advancing Dispute Resolution by Unpacking the Sources of Conflict: Toward an Integrated Framework," which we were honored to present earlier this month at the ILR School conference honoring David Lipsky.
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