Dilbert Completes an Employee Survey

In case you missed it, last Sunday's Dilbert comic skewered various of aspects of modern work:

Note the references to paper towels having a purpose (how many workers feel their work lacks purpose?), gross stuff getting to leave (how many workers feel trapped in their jobs?), and the juxtaposition of the organization thinking it values workers and treats them with dignity and respect while actually ignoring their views when it doesn't suit the organization's purpose. Great stuff! But unfortunately, all too real for too many workers.

Laughing about Work: Dilbert Meets a Self-Disciplining Worker

I really enjoyed today's Dilbert comic strip:



This is a great illustration of what sociologists label normative control--subtle ways of directing employees to work harder and be more loyal not through traditional forms of structural control such as monitoring and direct supervision, but through workplace norms and identities. If companies are successful at getting employees to internalize the desired norms and values as their own, then employees will identify with their employer, form emotional attachments, and serve the organization's interests as if they were their own. In other words, workers become self-disciplining (to use a Foucauldian term).

This might be a win-win situation if workers' interests truly align with corporate interests. Alternatively, if workers' and corporate interests do not truly align, then efforts to create corporate cultures ideologies and other norms are better seen as campaigns to ultimately lure workers into serving corporate rather than personal needs and goals. So which perspective is right? There are differing opinions, but today's Dilbert comic certainly gives us something not only to chuckle at, but also to think about. Unfortunately, the joke might be on us.