Readers of my blog know that I developed and launched a
massive open online course (MOOC) on Preparing to Manage Human Resources. Readers
of my blog also know that I think work is quite complex. It shouldn’t be
reduced to being just about money, or just about satisfaction, or just about
any other single thing. Put these two things together and a major theme of my
MOOC is for managers to understand the different possibilities why people work
so that they can better determine what drives their own workers. These drivers
might not be the same for everyone, and might not be the same as the manager’s
own views on work.
Many of the postings by learners in my MOOC reinforce the
need for managers to observe rather than assume and to allow for
person-to-person differences. In these postings, note how each author is
painting workers with a broad brush to homogenize them to all be working for
the same reason. And the aspect of work assumed to be universally important is
the one that individually important to him or her.
“Money is key driving motivation of employee's performance.
It was and stays a primary crucial factor in choosing a job.”
“I think that a large majority of the population works for
money. Can we blame them, our society has made it that way.”
“Most people work out of the personal satisfaction and the
joy of doing what makes them happy and love doing it day after day. I believe
that when you work out of joy and regardless of the remuneration, its bring
some sort of inner peace to you, your heart also feel at rest and you are
really happy at all times.”
Not all of these postings assert that money is the key
driver, but all of them homogenize and universalize the meaning of work and
therefore key motivational factors. This is not a good strategy for managers to
adopt. Managers must recognize that people are different so work might have
different meanings, and might be very different from the manager’s own view(s)
of work. Moreover, work is complex so each individual might have multiple
feelings about work. For some, work might be about money and
satisfaction and accomplishment and contributing to society, as just one example of combinations of diverse factors.
Academic research can help managers understand the
possibilities (for example, watch my animation), but it’s a manager’s job to figure out what makes each employee
tick. Which unfortunately makes managing people hard work (and thus associated with its own meanings of work!). I will close with a final posting excerpt that reflects one of the key
take-aways from my MOOC:
“The job of a manager in the workplace is to get things done
through employees. To do this manager should be able to motivate employees.
Motivation practice and theory are very difficult and diverse subjects. It's
easier said than done. To understand motivation one must understand human
nature itself. And there lies the problem. Human nature can be very simple, but
also very complex.”
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